Contract Lifecycle Management
Every manufacturer has them. They are a quintessential component of ongoing support and advanced hardware replacement that every IT department needs. Maintenance contracts from the manufacturer are a necessary component of any organization’s business continuance. But along with all the benefits comes a plethora of hassles for most companies.
Ideally, organizations would have a minimum number of contracts from each manufacturer, with all products sharing a common renewal date. However, the dedication needed to achieve and maintain this Zen-like state of contract renewal is not prevalent among resellers. In fact, TBL has found it common for many organizations to have a contract number for every new purchase, with individual one-year periods of coverage starting from every new purchase date. At best, this results in frequent renewal requests from various resellers multiple times a year that makes budgeting cumbersome. At worst, this continual cycle of multiple purchases and multiple renewals ultimately leads to critical devices experiencing a lapse in support and needless coverage for decommissioned assets.
Vanguards of Your Best Interest
At TBL, we are stewards of the contracts our clients entrust us to manage on their behalf. A contract remediation project begins with TBL inventorying all current products in production and reconciling them against the current records of that client’s contracts. A plan is developed to consolidate duplicate contract types into singular master contracts by type, with all items across all contracts synchronized to simultaneously co-terminate coverage. TBL tracks every item on every contract via our proprietary salesforce.com instance, delivering this data directly to our Customer Portal.