Cisco congratulates TBL Networks on adding Cisco WebEx to its Cisco UC Specialization. TBL is now partnered with the leader in the booming $34B collaboration market. The Cisco WebEx technology group has spent the last year building a solid channel program. Its close alignment with the Cisco sales organizations in both geography and market segments makes it easier than ever for customers to pick WebEx.
Cisco Systems published a case study to their website today highlighting TBL Networks’ advanced technology adoption and how it is leveraged to scale business productivity beyond normal limits. The article, entitled Emerging Reseller Provides Large-Company Service, focuses specifically on TBL’s Amber Support Center – the support request and emergency case notification application that allows TBL Networks to offer the highest quality support to its customers. The Cisco publication states “TBL Networks, Inc. offers a more attractive service-level agreement than larger competitors, thanks to an automated trouble-ticket handling application developed with Cisco Unified Application Environment.”
The case study goes on to outline additional hard and soft cost savings realized by TBL Networks from its investment in Cisco Unified Communications. TBL President and CEO Alan Sears concludes the article with the statement “I can sum up the advantages of Cisco Unified Communications in one word: flexibility. Other than adding more hours in the day, Cisco Unified Communications is the best way to help our employees be as productive as possible.”
Read the full article on the cisco.com website: TBL Networks Case Study
You can also find links to the publication under the Product Literature Case Studies section of the Cisco Product Pages for UC Manager Business Edition, Unity Connection, Unified Application Environment, Contact Center Express, Presence Server, MeetingPlace Express, SNR Mobility, Video Advantage, Cisco IP Phones, Personal Communicator Client, and IP Communicator Softphone.
Cisco Systems is pleased to recognize and congratulate TBL Networks, Inc. for achieving Cisco Channel Customer Satisfaction Excellence.
Customer Satisfaction Excellence is the highest distinction a partner can achieve within the Cisco Channel Partner Program. TBL Networks, Inc. will be recognized for Customer Satisfaction Excellence in the Cisco Partner Locator with a special star indicator representing your achievement. Customers, Cisco personnel and partners will be able to identify TBL Networks, Inc. as having achieved outstanding customer satisfaction as part of Cisco’s worldwide assessment process.
Channel Customer Satisfaction Excellence assessment is based upon the customer satisfaction results captured in the Cisco Partner Access Online tool. Each quarter, Cisco will acknowledge Certified Partners that have the highest customer satisfaction distinction within each geographic region.
Customer Satisfaction Excellence is a core value Cisco and TBL Networks, Inc. share and a key driver of current and future success. Cisco thanks TBL Networks, Inc. for their commitment to the success of their customers.
Congratulations to TBL Networks, Inc. for meeting all criteria to achieve the Advanced Security Specialization. TBL Networks, Inc. has met the resource requirements for the Advanced Security Specialization and demonstrated that they are qualified to support customers with their Advanced Security in the USA.
TBL Networks, Inc. will be recognized for this specialization in the Cisco Partner Locator, located at: http://tools.cisco.com/WWChannels/LOCATR/jsp/partner_locator.jsp
Cisco values the commitment and expertise that TBL Networks, Inc. has demonstrated and looks forward to working together.
Alan Sears, Account Engineer for TBL Networks, was officially designated as a Technology Solution Specialist (TSS) for Cisco Voice Advanced Technology products today by a review board of Cisco employees. Alan is the only Voice TSS in the Virginia Region.
A Technology Solution Specialist is a qualification given to a Cisco Partner Engineers who can expertly explain, demonstrate, & design a technical solution within a particular technology, as well as escalate and facilitate post-sales issues during the implementation phase. A TSS must continue to participate and stay current in their chosen technology to maintain their designation. Cisco created the TSS Program to create awareness within Cisco for the best partner pre-sales engineers, create demand in the customer base for the best partner pre-sales engineers, and recognize partner pre-sales excellence.
Alan Sears is President of TBL Networks, Inc. and has served as an Account Engineer for the past year. Alan was also an asset to the local Cisco team for almost 7 years and was the voice expert for the Virginia Commercial Region. He was the first Cisco Systems Engineer to achieve Cisco Certified Internetworking Expert (CCIE) for Voice and remains one of only 4 in Central Virginia. Alan’s talents extend beyond telephony to include the industry standard Certified Information Systems Security Professional (CISSP) certification. Alan resides on the Southside of Richmond with his wife and 1.5 children.
TBL Networks held its first day of operations in its new corporate office today. TBL relocated its headquarters to the North Park building in the Innsbrook Buisness Park of Richmond’s prestigous West End. The new location boasts executive offices, an operations department, and first class breifing facilities for hosting customer visits.