Month: January 2016

Why keep scrambling to work through technology outages when TBL Networks can help prevent them from happening in the first place? Support shouldn’t just be reactionary – at TBL, we believe it should be preventative. We maintain your network for you and apply critical patches as needed. We measure our success not in how fast we react to a problem, but by how many problems we avoid by properly managing your system.

Have Some Peace of Mind

In the event a problem does arise, you’ll have peace of mind knowing expert engineering resources are at your disposal all day, every day. As a TBL Networks customer, you have priority access to our engineers via a dedicated phone number, email address, and web portal. While most support organizations’ clocks start when someone gets around to opening a ticket, our SLA begins the moment contact is made. A member of the TBL support team establishes remote access and is actively working towards resolution within one hour.

Keep a Pulse on Your System’s Health

TBL’s Limelight Support is priced at a fixed monthly rate that delivers proactive monitoring, support services and configuration backup. You’ll even be able to keep a pulse on how your system is performing. We provide an onsite monitoring appliance that collects detailed
device vital signs. Your system’s real-time health and historical trending are displayed on a dashboard that you can view in any browser or through our iPad App. We’ll offer you even more proof of your system’s vigor by providing quarterly business reviews and executive reports.

“ TBL hands down, has some of the best engineers available anywhere in the world. ”

Global Corporation, IT Analyst

Be Strategic With Your Resources

We want to help you with a solution that can intimately integrate with your staff and processes. That’s why we free up your resources so they can focus on the tasks that grow your business. Let us drive the operational lifecycle, bolstering your IT staff’s capacity to deploy
the next big thing. Be strategic with your resources – leverage TBL’s Limelight Support.

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Every manufacturer has them. They are a quintessential component of ongoing support and advanced hardware replacement that every IT department needs. Maintenance contracts from the manufacturer are a necessary component of any organization’s business continuance. But along with all the benefits comes a plethora of hassles for most companies.

Avoid Complexity

Ideally, organizations would have a minimum number of contracts from each manufacturer, with all products sharing a common renewal date. However, the dedication needed to achieve and maintain this Zen-like state of contract renewal is not prevalent among resellers. In fact, TBL has found it common for many organizations to have a contract number for every new purchase, with individual one-year periods of coverage starting from every new purchase date. At best, this results in frequent renewal requests from various resellers multiple times a year that makes budgeting cumbersome. At worst, this continual cycle of multiple purchases and multiple renewals ultimately leads to critical devices experiencing a lapse in support and needless coverage for decommissioned assets.

“ I would recommend TBL to anyone in need of their services. ”

Financial Corporation, IT Director

Vanguards of Your Best Interest

At TBL, we are stewards of the contracts our clients entrust us to manage on their behalf. A contract remediation project begins with TBL inventorying all current products in production and reconciling them against the current records of that client’s contracts. A plan is developed to consolidate duplicate contract types into singular master contracts by type, with all items across all contracts synchronized to simultaneously co-terminate coverage. TBL tracks every item on every contract via our proprietary salesforce.com instance, delivering this data directly to our Customer Portal.

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Connectivity Without Complexity

Wireless connectivity is essential in today’s mobile environment. Employees no longer want to be tethered to their desks, but be free to roam and collaborate amongst the office. Enterprise wireless networks are complex to configure and maintain, requiring a mastery of an alphabet soup of terminology. Take your wireless network to the cloud, and enjoy connectivity without the hassle.

Zero-Touch Deployment

With TBL’s Limelight WiFi, equipment will be shipped directly to your location without the need for additional programming. Once connected to the network, the access point calls home to obtain its configuration. All intelligence of the wireless network is stored securely in the cloud. Deploy dependable wireless access as fast as you can plug in the cable.

Surviving the iPad Crush

As more wireless-only devices connect, the requirements to provide a stable and high performing wireless network are ever increasing. Limelight WiFi leverages the latest wireless technologies to perform at maximum data rates. An embedded stateful firewall segregates and restricts network access from unauthorized devices. Corporate sponsored Android and Apple iOS devices can even be controlled via a built-in Mobile Device Manager to ensure they stay in compliance with corporate policy.

“ Everything worked perfectly after the move. I commend the team. ”

Higher Education, Director of IT

Guest Access Without the Guessing

Provide secure guest access with customized landing pages and gain insight into valuable customer analytics. Know who your guests or customers are, where they go, and how often they come back. Allow guests to gain access to the internet by checking in on your corporate Facebook page or by simply accepting your acceptable use policy. Eliminate that ever-changing guest password from being printed on the whiteboard of every room in the building.

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